CBet Casino - La cuenta Cbet del jugador con retiro pendiente ha sido bloqueada.

Hello,

A few days ago, I played at Cbet and, incredibly, I did fairly well. I've been withdrawing amounts from the site, and four days ago, I made the last withdrawal of the remaining balance I had, which was $300,000. Today, when I tried to log into the website, I found that my login was blocked. I contacted support but their response was that my account had been blocked due to an anomaly from Cbet's management and that I will never be able to create a new account...

They didn't provide any details as to why this happened, and I have a pending withdrawal that I don't know what will happen to.

Hola,

Hace algunos días jugué en Cbet, increiblemente me fue bien y he estado retirando montos desde la pagina, hace 4 días realicé el ultimo retiro del saldo que me quedaba, de $300.000, hoy, cuando intenté ingresar a la web, me aparecía el Login bloqueado. Me contacté con soporte pero me dieron la respuesta que la cuenta fue bloqueada por una anomalía desde la gerencia de Cbet, y que no tengo opciones de crear una cuenta nueva nunca más...

No me dieron ningun detalle del por qué, y tenía un retiro pendiente que no sé que pasará con él.

Hello ukorim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Was this your first withdrawal request or were there any successful ones in the past? When was the last time you spoke to the casino and what was it about?

Can you please confirm whether the dispute amount is $300 or $300 000?

Looking forward to your answer.

Regards,

Nick

Hello Nick, good afternoon.

I respond to your queries.

Could you tell us if your account is already verified and, if so, since when exactly?

Yes, it is verified. I couldn't tell you exactly how long since I can't check my account to check it, but I could tell you that it was approximately 7 days ago.

Did you accumulate your winnings with real money or use a bonus?

With real money.

Was this your first withdrawal request or have there been any successful ones in the past?

There were several withdrawals in the days before the blockade.

When was the last time you spoke to the casino and what was it about?

The last time I spoke with the Casino was yesterday, when I realized that my account was blocked, to which they responded with an automatic message telling me that it was blocked due to "anomalies", then they blocked my chat and I could not return to contact them.

Can you confirm if the dispute amount is $300 or $300,000?

The amount is 300,000 CLP

Hola Nick, muy buenas tardes.

Respondo a tus consultas.

¿Podría indicarnos si su cuenta ya está verificada y, en caso afirmativo, desde cuándo exactamente?

Sí, está verificada. No sabría decirte desde cuando exactamente ya que no puedo revisar mi cuenta para revisarlo, pero podría decirte que hace aproximadamente 7 días.

¿Acumulaste tus ganancias con dinero real o usaste un bono?

Con dinero real.

¿Fue esta su primera solicitud de retiro o hubo alguna exitosa en el pasado?

Hubieron varios retiros los días previos al bloqueo.

¿Cuándo fue la última vez que habló con el casino y de qué se trató?

La ultima vez que hablé con el Casino fue el día de ayer, cuando me percaté que mi cuenta estaba bloqueada, a lo cual me contestaron con un mensaje automático indicándome que estaba bloqueada por "anomalias", Luego me bloquearon el chat y no pude volver a contactarlos.

¿Puede confirmar si el monto de la disputa es de $300 o $300 000?

El monto es de 300 000 CLP

Hello ukorim and thank you for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear ukorim,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a CBet Casino representative to join this conversation and participate in resolving this complaint.

Dear CBet Casino,

Could you please state why the player's account got blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ukorim,

I have tried to contact the casino repeatedly but had no success. I am afraid, there is not much that can be done without cooperation from the casino's side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at stefan.m@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru