DaVincis Gold Casino - El jugador aún no ha recibido las ganancias.

Hello I requested a payout at this casino on 5.7. I went through the verification and passed it. I've been trying to contact someone there for days about my payout and when I can expect it without success, neither in the chat nor by email, no answer. I hope for clarification

Hallo ich habe am 5.7 eine Auszahlung in diesem Casino beantragt. Ich hab die Verifizierung durchlaufen und auch bestanden. Nun probiere ich seit Tagen jemanden dort zu kontaktieren was meine Auszahlung angeht und wann ich mit dieser rechnen kann ohne Erfolg weder im Chat noch per email keine Antwort. Ich hoffe auf Klärung

Dear Dynada,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Dynada,

Have you received your withdrawal from the casino yet?

No I haven't gotten an answer to emails yet

Nein habe ich noch nicht und auch keine Antwort auf Mails

Still haven't received a payout so far 😑 just a short reply by email that the finance department is working on it. It doesn't say how long and you can't achieve anything in the chat. I keep hoping

Bisher immer noch keine Auszahlung erhalten 😑 nur eine kurze Antwort per Mail das die finanzabteilung daran arbeitet. Wie lange wird nicht gesagt und im Chat erreicht man auch nichts. Ich hoffe weiter

Thank you for your reply, Dynada. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Have you accumulated your winnings with or without an active bonus?

Case can be closed received my payout today.

thank you ☺️

Der Fall kann geschlossen werden habe heute meine Auszahlung erhalten.

danke ☺️

Dear Dynada,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru