EuroBets Casino - El jugador tiene dificultades para retirar sus ganancias.

On April 26 I requested a withdrawal of € 342.77. In the chat they told me that it would take between 10 and 12 business days to receive it. To this day I still do not receive the money, after numerous claims in the chat, where they give me very good words and promises, but the deadlines pass several times and I still do not receive the money.

El 26 de abril solicité un retiro de € 342.77. En el chat me dijeron que tardaría entre 10 y 12 días hábiles en recibirlo. Hasta el día de hoy todavía no recibo el dinero, después de numerosas reclamaciones en el chat, donde me dan muy buenas palabras y promesas, pero los plazos pasan varias veces y todavía no recibo el dinero.

Dear JESUS,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I must admit that it’s been a long time since you requested your withdrawal. It usually takes a few days to process, not months. Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Answer sent by email to kristina.s@casino.guru at this time.

A greeting.

Respuesta remitida por correo electrónico a kristina.s@casino.guru en estos momentos.

Un saludo.

Thank you very much JESUS for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Jesus,

I looked at your case and email and understand your situation. I will contact the casino and see if I can help. I have to warn you though, the casino usually doesn't reply to complaints published on our website.

We would like to ask the Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello Jesus,

As mentioned before, the casino usually doesn't reply to complaints published on our website just like in this case. I'm afraid, there is not much I can do to help you without their cooperation. I will mark the complaint "unresolved" in our system. . If the casino eventually decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter

The player informed us by email that he eventually received his funds.