Evobet Casino - Las ganancias del jugador han sido canceladas.

Hello, I am sorry to report that I was the victim of a scam by evobet. They stole 1,700 dollars from me, alleging that I violated rules related to surebet, which I never did. More than a month ago I registered in this house activating the welcome bonus by depositing 150 usd and they doubled my deposit once the rollover was completed, I was left with a balance of 1000 dollars which I wanted to withdraw after a day of requesting the withdrawal They cancel it saying that my account was being reviewed by the security department and that this could take a long time so I decided to continue betting this time with real money reaching the sum of 1700 usd at my insistence that they enable withdrawals they answer me Saying that my earnings were removed from my account due to the terms that according to them I violated, which is totally false, I have continued to claim for my earnings to be returned, but they excuse themselves by saying that the decision is irrevocable. I would like you to help me try to appeal. that decision and that they give me my money back thanks

hola Lamento informar que fui víctima de estafa por parte de evobet me robaron 1700 dólares alegando que infrigi normas relacionadas con la surebet la cual nunca realize . hace mas de un mes que me registre en esta casa activando el bono de bienvenida depositando 150 usd y ellos me duplicaron el deposito una ves completado el rollover quede con un saldo de 1000 dolares el cual quise retirar despues de un dia de solicitar el retiro ellos lo cancelan diciendo que mi cuenta estaba siendo revisada por el departamento de seguridad y que esto podia tardar mucho tiempo entonces decidi seguir apostando esta ves ya con dinero real llegando a la suma de 1700 usd ante mi insistencia para que me habiliten los retiros ellos me responden diciendo que mis ganancias fueron eliminadas de mi cuenta debido a los terminos que segun ellos yo infringi lo cual es totalmente falso he seguido reclamando para que me devuelvan mis ganancias pero ellos se escusan diciendo que la descicion es irrevocable quisiera que me ayudaran a tratar de apelar esa decision y que me devuelvan mi dinero gracias

Dear carlitoslopez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Was your account successfully verified in the past?

Were you advised specifically which rule has been broken and why your winnings have been cancelled?

I hope, we will be able to help you resolve this case as soon as possible.

Best regards,

Petronela

hello sports betting and according to them I violated those rules which is totally false

12.11 The Website reserves the right to close existing accounts without explanation. In this case, or in the event that a client closes the account, the balance of the seagull will be paid unless any fraudulent behavior (eg Arbitrage, etc.) is suspected. In the event of fraudulent behavior, winnings will be forfeited and deposits will be refunded after deduction of applicable transaction and administrative fees and any fees the website is required to pay to the appropriate authorities due to a customer complaint. The website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.

12.11.1 As a website "arbitration" means the method certain players may use to abuse sports betting offers to their benefit. In such cases, we reserve the right to void bets, deduct winnings and remaining funds or return the user's initial deposit at the discretion of the website. Indicators, including but not limited to, that give the website strong reason to believe that a bettor is abusing our offers via the arbitration system are as follows: i) a single deposit to receive the MAX bonus offered. ii) Start your betting activity with a single bet, Soccer Pre event, Stake = your deposit + bonus money, at high odds (greater than 2) iii) Start your betting activity with single bets, Soccer Pre event, Total Stakes = your deposit + bonus money,

Finally, your account has been closed indefinitely.

hola apuestas deportivas y segun ellos infringi esas normas lo cual es totalemente falso

12.11 El sitio web se reserva el derecho de cerrar cuentas existentes sin explicación. En este caso, o en el caso de que un cliente cierre la cuenta, se pagará el saldo de la gaviota a menos que se sospeche de algún comportamiento fraudulento (por ejemplo, Arbitraje, etc.). En caso de comportamiento fraudulento, las ganancias se anularán y los depósitos se reembolsarán después de deducir las tarifas administrativas y de transacción correspondientes y cualquier tarifa que el sitio web esté obligado a pagar a las autoridades competentes debido a la queja de un cliente. El sitio web también se reserva el derecho de informar a las autoridades correspondientes, si algún cliente está involucrado en cualquier forma de sospecha de comportamiento fraudulento.

12.11.1 Como sitio web de "arbitraje" significa el método que ciertos jugadores pueden usar para abusar de las ofertas de apuestas deportivas en su beneficio. En tales casos, nos reservamos el derecho de anular apuestas, deducir ganancias y fondos restantes o devolver el depósito inicial del usuario a discreción del sitio web. Los indicadores, incluidos, entre otros, que le dan al sitio web razones sólidas para creer que un apostador está abusando de nuestras ofertas mediante el sistema de arbitraje son los siguientes: i) un solo depósito para recibir el bono MAX ofrecido. ii) Comenzar su actividad de apuestas con una sola apuesta, Soccer Pre event, Stake = su depósito + dinero de bonificación, en cuota alta (superior a 2) iii) Comenzar su actividad de apuestas con apuestas simples, Soccer Pre event, Stakes total = su depósito + dinero de bonificación,

Por último, su cuenta ha sido cerrada indefinidamente.

Thank you very much, carlitoslopez, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.