FEZbet Casino - La retirada del jugador se ha retrasado.

Hello, to be honest I have already dealt with siiti No Amms and it did not go very well but this seemed serious and instead ..... I requested two withdrawals of 500 euros each, the first on June 22, 2022, the other on June 23, 2022, by bank transfer, because I remembered the problems encountered in the other experience by withdrawing with a card, so I took precautions and did it by bank transfer. Providing all my and bank details. Unfortunately, today the assistance answers are always the same, like a copy and paste, that is, they are queued for processing by the financial department. Honestly, I don't feel like losing money like in the old experience and given your reviews I thought I'd ask for help. Hope to receive good news. Thanks Guru

Buongiorno, sinceramente ho avuto già a che fare con siiti No Amms e non è andata benissimo però questo sembrava serio ed invece .....ho richiesto due prelievi da 500 euro l'uno , il primo il 22 giugno 2022, l'atro il 23 giugno 2022 , tramite bonifico bancario, perché ricordavo i problemi riscontrati nell altra esperienza facendo prelievo con carta , allora mi sono cautelato e l'ho fatto con bonifico,. Fornendo tutti i dati miei e della banca . Purtroppo ad oggi le risposte dell'assistenza sono sempre le stesse , come un copia incolla , cioè che sono in coda per l'elaborazione del dipartimento finanziario. Sinceramente non mi va di perdere soldi come nella vecchia esperienza e visto le vostre recensioni ho pensato di chiedere aiuto . Spero di ricevere buoni notizie . Grazie Guru

Dear Dani70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Honestly their site times are 3 to 5 working days, that's why I sent a complaint, it's been more than these days, and I haven't received the email from the finance department.

Sinceramente i loro tempi da sito sono dai 3 ai 5 giorni lavorativi, ecco perché ho inviato reclamo , sono passati di più di questi giorni, e non ho ricevuto neahche l'email dal dipartimento finiziario

Thank you for your reply, Dani70. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Okay I wait, an absurd regret

Va bene attendo , un dispiacere assurdo

Thanks for the help I hope to solve it as soon as possible, I see that many have the same problem as me, so I am very worried.

Grazie per l'aiuto spero di risolvere quanto prima , vedo che in molti hanno il mio stesso probema, quindi sono molto preoccupato.

As if by magic, I got an answer from the finance department and the bill arrived on the same day. Beyond belief . Thanks anyway for your concern

Come per magia , ho avuto risposta dal dipartimento finiziario e sempre nello stesso giorno sono arrivati sul conto . Da non credere . Grazie comunque per l'interessamento

Awesome news, Dani70. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.