Frumzi Casino - Retraso en el proceso de retiro del jugador.

AS YOU CAN SEE IN THE IMAGE BELOW, SINCE 14/1 THIS CASINO HAS BEEN UNABLE TO PROCESS MY WITHDRAWAL. I'VE SENT MY VERIFICATION DOCUMENTS 10 DAYS AGO NOW. WHEN I TALK TO SUPPORT ABOUT THIS ISSUE, THEY EITHER CLOSE THE CHAT OR ASK FOR PATIENCE. CAN CASINO GURU HELP ME WITH THIS CASINO BECAUSE IT HAS VERY GOOD REVIEWS AND I CAN'T FIND THE REASON FOR THIS BEHAVIOR.

ΟΠΩΣ ΒΛΕΠΕΤΕ ΣΤΗΝ ΠΑΡΑΚΑΤΩ ΕΙΚΟΝΑ, ΑΠΟ 14/1 ΑΥΤΟ ΤΟ ΚΑΖΙΝΟ ΑΔΥΝΑΤΕΙ ΝΑ ΜΟΥ ΠΡΑΓΜΑΤΟΠΟΙΗΣΗ ΤΗΝ ΑΝΑΛΗΨΗ, ΕΧΩ ΣΤΙΛΕΙ ΤΑ ΕΓΓΡΑΦΑ ΤΑΥΤΟΠΟΙΗΣΗΣ 10 ΜΕΡΕΣ ΤΩΡΑ. Η ΥΠΟΣΤΗΡΙΞΗ ΟΤΑΝ ΤΟΥΣ ΜΙΛΑΩ ΓΙΑΥΤΟ ΤΟ ΘΕΜΑ ΜΟΥ ΚΛΕΙΝΟΥΝ ΤΟ CHAT Η ΜΟΥ ΖΗΤΑΝΕ ΥΠΟΜΟΝΗ. ΜΠΟΡΕΙ ΤΟ ΚΑΖΙΝΟ GURU ΝΑ ΜΕ ΒΟΗΘΗΣΕΙ ΜΕ ΑΥΤΟ ΤΟ ΚΑΖΙΝΟ ΓΙΑΤΙ ΕΧΕΙ ΠΟΛΥ ΚΑΛΕΣ ΚΡΙΤΙΚΕΣ ΚΑΙ ΔΕΝ ΒΡΙΣΚΩ ΤΟΝ ΛΟΓΟ ΑΥΤΗΣ ΤΗΣ ΣΥΜΠΕΡΙΦΟΡΑΣ.

Dear voyltsos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No I have never made a withdrawal before, yes my winnings are from bonuses

Όχι δεν έχω ξανακάνει ανάληψη, ναι τα κέρδη μου είναι από μπόνους

Thank you very much, voyltsos, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear voyltsos,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Frumzi Casino representative to join this conversation.

Dear Frumzi Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Thanks for the help, the money has been credited

Ευχαριστω για την βοηθεια τα χρηματα πηστωθηκαν

Dear voyltsos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru