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Had over $ 5000! Wanted to withdraw $ 2000! I wrote on live chat how I would do with the payout. The live chat suddenly said that was not possible. Whether I always play with real money. Now is all of a sudden All my money gone! I wrote to the live chat and now I don't get an answer. Never play again at the. They are the biggest cheating club ever. Had played a lot at another online casino, but that has never happened to me. Beware, they are scammers !!!!

Hatte über 5000$!wollte 2000$ auszahlen lassen!Ich hatte bei live chat geschrieben,wie ich mit der Auszahlung mache.da sag der von Live Chat auf einmal das geht nicht.ob wohl ich immer mit Real money spiele.Jetzt ist auf einmal mein ganzes Geld weg!Ich schrieb die Live Chat an und jetzt bekomme ich kein Antwort mehr.Spiel nie wieder bei den.das sind die grösste Betrüger Verein überhaupt.hatte schon viel beim andern online casino gespielt,Aber das ist mir noch nie passiert.Vorsicht das sind Betrüger!!!!

Dear Tommy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino why your winnings have been confiscated? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Have you accumulated your winnings with or without active bonus? If yes, please advise which exact promotional offer it was.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Tommy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.