IceCasino - El depósito del jugador nunca ha sido acreditado a su cuenta.

I made a deposit Saturday at 00:24 and it still hasn't entered me nor returned it.

And nobody solves my problem.

I've been on this for 5 days and so far I haven't been told anything.

Fiz um depósito sábado pelas 00h24 e ainda nao me entrou nem devolvido foi.

E ninguém me resolve o problema.

Ando nisto ha 5 dias e ate agora nao me foi dito nada.

Dear Fabio199010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Then

But I sent the receipt and everything.

And nobody helps me.

Both on the part of the casino and on the part of the receiver.

Pois

Mas enviei o comprovativo e tudo.

E ninguem me ajuda.

Tanto da parte do casino como da parte do recebedor.

Thank you for your reply, Fabio199010. Do I understand correctly that you have contacted the payment provider? Please forward any communication between you and the payment provider together with the deposit receipt to kristina.s@casino.guru. Thank you in advance.

Dear Fabio199010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.