Lincoln Casino - El reintegro del jugador se ha retrasado.

I sent in documents to verifty my account , they said they are chopped and will not verify my account. I took clear pictures of everything they asked for. Because of this my withdrawal is on hold. Please help

Dear verenouss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

lincoln casino will not verify my account , sent all documents they ask for. By not doing so ,they will not complete the withdrawal. They say documents are not clear enough to read. They also keep re depositjng the money back into my account so I have to withdraw it again. Sent documents several times.

Nick: Also when on log into my account and go to outstanding wagering requirements report it says ( You do not have any wagering requirements and are free to withdraw any funds) I wonder what they are trying to do.

today 7/10 they redeposited the 587 back into my account, I than made a withdrawal again for the 587.

Dear verenouss,

Have you received your withdrawal from the casino yet?

No, yesterday they redeposited my withdrawal back into my account, so I had to withdraw it again. They will not verify my account. They keep asking for more documents. I sent them pictures of my drivers license, credit card front and back , and penision statement with my address.

Nick : tThey keep redepositing my withdrawal back into my account. They will not verify my account. They now want documents in color.

Hello verenouss,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

thank you

Ok They approved my documents, so my account is now verified . Will keep you posted.

Ok they approved my withdrawal and it should be on its way. Will let you know when I get it. Thanks

ok

Got withdrawal check today , no need for you to do anything . Thanks for your help

Dear verenouss,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru