mr.play Casino - La cuenta del jugador ha sido bloqueada.

My account says it's been disabled and that I need to contact support but I never self excluded or anything like that. It just happened and I've reached out to them through email,but no one gets back to me. I'm a premium status player and I can't say they treat there members with any care as they like to claim. I only entered an amount in the claims section as I had to in order to proceed. The actual amount is unknown as I can't even get into my account since last week after my free Sunday spins.

Dear smilestones2019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Do I understand correctly that you do not know how much money is being held in your casino account? Are you at least able to let us know whether it was real or bonus money?

Thank you in advance for your reply.

Best regards,

Kristina

Dear smilestones2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.