Ocean Breeze Casino - El retiro del jugador se ha retrasado.

Hello, I made a payment of 2500 at Ocean Breeze Casino on August 4th. Since August 7th, it is on processing

This can not be it

Hallo ich habe 2500 auf Auszahlung beim Ocean Breeze Casino am 04.08 gemacht seit dem 7.08 ist sie auf Bearbeitung ich bin verifiziert und habe mich mehr mal im Support gemeldet und ich bekomme nur immer eine Standard Antwort die Finanzabteilung hat viel zu tun

das kann es doch nicht sein

Dear Liam2401,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My payment has been in process for exactly 15 days now, and I've been verified for a long time

yes this is my first payout otherwise only deposited more times.

Kind regards

Meine Zahlung ist in Bearbeitung seit genau jetzt 15 Tagen verifiziert bin ich schon lange

ja das ist meine erste Auszahlung habe sonst nur Mehr Mals eingezahlt .

Mit freundlichen Grüßen

Thank you very much, Liam2401, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

okay, thanks, do you need anything else?

okay danke brauchen sie noch irgendwas ?

Hello Liam2401,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

Due to the exceptional number of requests and several internal system challenges, the payments have been delayed. We are doing our very best to remedy this situation and continue to serve your needs and keep your trust.

Ocean Breeze Team

I'm curious how long it will take

Ich bin mal gespannt wie lange es dauert

Good morning I wrote to the casino again this morning, this time it was pushed to Corona

On 8/4 payment is waiting and almost a month to

really much too long

Best regards

Guten Morgen habe heute morgen mal wieder das Casino angeschrieben diesmal wurde es auf Corona geschoben

Am 04.08 Zahlung auf wartet und schon fast ein Monat um

echt viel zulange

schöne Grüße

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still no answer I wrote with the live char every day and always emailed the answer myself

I do not get it

There are now 23 working days and 31 nomad days where is the problem

Immer noch keine Antwort habe jeden Tag mit dem live Char geschrieben und email geschrieben immer dle selber Antwort

ich versteh das nicht

Sind jetzt 23 Werkstage und 31 Nomade Tage wo liegt das Problem

I apologize, but since we haven’t received an explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.