OrientXpress Casino - El retiro del jugador se ha retrasado.

My withdrawal has been in pending status since November 2nd. Today is the 11th. They said it was pending up to 5 working days. It's been like this for 7 business days.

O meu levantamento está em estado pendente desde dia 2 de Novembro. Já hoje é dia 11. Disseram que estava pendente até 5 dias úteis. Já está assim à 7 dias úteis.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Mario,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.