Playamo Casino - El jugador está luchando con el proceso KYC.

Good morning

The casino for which I ask for help is PLAYAMO, the problem concerns their acceptance of the documents sent (consequently impossibility to make a withdrawal of 190, oo euros) I followed the sending procedure 5 times, on 16/8 -18/8 -24 / 8-26_8 28/8 year 2020 e

I have always refused the documents sent with the most varied reasons (e.g. I sent 4 separate jpg files of double-sided identity card and double-sided credit card, and the rejection message

said they didn't accept PDF files)

I FEAR THAT THERE IS A STRATEGY TO LET THE TIME PASS BEYOND WHICH ONE OF THEIR CONTRACTUAL CLAUSE DOES NOT OBLIGATE THEM TO RETURN THE DEPOSIT, AS THE DOCUMENTS WERE NOT RECEIVED

You can help me ? Thanks and good job

Buongiorno

Il casino per il quale faccio richiesta di aiuto e PLAYAMO , ill problema riguarda la loro accettazione dei documenti inviati ( di conseguenza impossibilita a fare prelievo di 190,oo euro ) ho seguito la procedura di invio per ben 5 volte , in data 16/8 -18/8 -24/8-26_8 28/8 anno 2020 e

mi hanno sempre rifiutato i documenti inviati con le piu svaraiate motivazioni ( es ho inviato 4 file jpg separati di carta di identita fronte/retro e di carta di credito fronte Retro , e il messaggio di rifiuto

diceva che non accettavano file PDF )

TEMO CHE CI SIA UNA STRATEGIA PER FAR PASSARE DEL TEMPO OLTRE IL QUALE UNA LORO CLAUSOLA CONTRATTUALE , NON LI OBBLIGA A RESTITUIRE IL DEPOSITO , IN QUANTO I DOCUMENTI NON SONO PERVENUTI

Mi potete aiutare ? Grazie e buon lavoro

Dear alfredo,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would move forward. Did you contact the casino with your issue? If yes, what did they reply to you? Did you try to send them all the documents by e-mail address or only through verification in your casino account? Did you try to change the uploaded document formats. Looking forward your answers.

Best regards,

Nick

Good morning Nick and thank you for your work

I contacted the casino in two ways, first with the chat, (at least 3 times) and they answer me following the text of the standard answer, pdf files are not accepted , even if I have sent jpg files. , then also with the email and in this case I am still waiting for an answer, in the email I have also attached the documents in jpg format as requested by them:

I think I have answered your questions

good job

Buongiorno Nick e grazie per il tuo lavoro

Ho contattato il casino in due modi , prima con la chat , ( almeno 3 volte) e mi rispondono seguendo il testo della risposta standard , non si accettano file pdf , anche se io ho inviato file jpg. , poi anche con la email e in questo caso attendo ancora risposta, nella e mail ho allegato anche i documenti in formato jpg come da loro richiesto:

Credo di aver risposto alle tue domande

buon lavoro

Dear Alfredo,

Thank you for keeping us updated. Can you please advise when did you send them your documents through e-mail? Verification through e-mail may take a little bit longer so I would recommend you to wait at least 14 days from the date of sending the documents. If your account still won't be verified we will intervene. Let us know any new information.

Best regards,

Nick

Dear Alfredo,

Probably you will have to wait another 14 or more days to get verified as you forget to attach the documents. We will be following the case but for now we can only wait. The timer will be set for 7 days. Let us know if you will get any information from the casino.

Best regards

Hello Nick, I just got this e-mail from the playamo:

Dear player,

To proceed with the withdrawal, upload photos of the cards you used for the deposit. Note that you need to load the front and back of each card on separate photos.

Upload the required documents to your personal profile in the "documents" tab.

We do not accept scanned documents or PDF files. Upload your card photos from both sides to separate photos.

Regards,

Casino support team

While I know what pdf files mean I can't understand chance they mean by: they don't accept scanned documents

can you help me about it? thank you

Buongiorno Nick , mi appena giunta questa e mail dalla playamo:

Caro giocatore,

Per procedere con il prelievo, carica le foto delle carte che hai utilizzato per il deposito. Tieni presente che devi caricare il fronte e il retro di ciascuna scheda su foto separate.

Carica i documenti richiesti nel tuo profilo personale nella scheda "documenti".

Non si accettano documenti scansionati o file PDF. Carica le foto della tua scheda da entrambi i lati su foto separate.

Saluti,

Team di supporto del casinò

Mentre so cosa vuol dire file pdf non riesco a capire caso intendono per : non si accettano documenti scansionati

mi puoi aiutare in merito ? grazie

They probably require photos taken by mobile or other device. You can take a photo instantly and upload it from there to your casino account.

Good morning

I must inform you that also thanks to your help I was able to get the documents accepted and to receive them

the withdrawal requested

Thanks for your help and good work

Buongiorno

Devo informare che anche grazie al vostro aiuto sono riuscito a farmi accettare i documenti e a ricever

il prelievo richiesto

Grazie per l aiuto e buon lavoro

Dear Alfredo,

Thank you for letting us know that your case was resolved, we gladly hear it. Please do not hesitate to contact us if you come across any trouble in the future.

Best regards,

Nick