Punt Casino - El dinero del jugador desapareció.

Hello. 15 days ago I was playing here

I made a deposit and they gave me 100 percent in credits

The problem was when I won a 280 nzd bonus and the game crashed and the win disappeared

I only had the 70 dollars I had before

I made the complaint and showed them the screen

then I kept playing and obviously I lost the 70

I want the 280 that I win back.

greetings

Hola. Hace 15 días estuve jugando acá

hice un depósito y me dieron el 100 por ciento en créditos

el problema fue cuando gane un bonus 280 nzd y se me tildó el juego desapareciendo la ganancia

solo me quedaba los 70 dólares que tenía antes

hice la queja y les mostré la pantalla

después seguí jugando y obviamente perdí los 70

quiero que me devuelvan los 280 que gane.

saludos

Dear benitezlucas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Hello, good afternoon

ahiea I send capture with movements of the last plays.

greetings

Hola buenas tardes

ahiea envío captura con movimientos de las últimas jugadas.

aaludos

Hello benitezlucas,

Thank you for the e-mail but unfortunately the win you mention is not visible there. Please note that unless there is a log of that win there is basically no proof that it did ever happen.

I already unsubscribed from that lousy casino. They are scammers.

you never give me a solution. So I'm leaving here. They are the same as casinos. Chai. A disaster.

Ya me di de baja en ese casino pésimo. Son unos estafadores.

ustedes nunca me dan solución. Así que me voy de acá. Son lo mismo que los casinos. Chai. Un desastre.

Can you tell me how to delete my guru casino account???

They are partners of the casinos. They are always right. Disgust me. I don't want to know anything with you. They become mediators and are friends with scammers

Me pueden decir cómo hagan para eliminar mi cuenta de casino gurú ???

son socios de los casinos. Siempre les dan la razón. Me dan asco. No quiero saber nada con ustedes. Se hacen los mediadores y son amigos de los estafadores

Hello benitezlucas,

Do I understand you correctly that you wish to permanently close your casino.guru account? Why did you submit your complaint here then if you believe we help the casino?

Why was I wrong? I thought they were more transparent.

who helped the player

we are always the ones who lose

tell me how to unsubscribe

Porqué me equivoqué. Pensé que eran más transparentes.

que ayudaban al jugador

nosotros siempre somos los que perdemos

díganme cómo me doy de baja

Hello benitezlucas,

I'm sorry but currently I have no clue what is your intention with the complaint. Do you wish to close it or will you forward the requested proof in order to proceed in resolving it?

Dear benitezlucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.