Royal Ace Casino - El retiro del jugador se ha retrasado.

Been trying for 2 months now to withdraw my money they ask me to send all my info over and over agiain I do thru say they don't have it on record or they ask me to resend it theyve been fucking me around enough this is ridiculous with them

Dear Djnub,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for the Royal Ace Casino: https://casino.guru/Royal-Ace-Casino-review-1:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you i opted for for my debit card. i sent the authorization form with copies of my id and debit card copies.

Thank you very much, Djnub, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Djnub.

I assume this is your first withdrawal, at least it looks like that.

The best what we can do is to ask casino representatives to check your account. They will tell you if everything is all right and hopefully they process the withdrawal as soon as possible.

Greetings Matej, Elena,

I reviewed the situation and it appears the documents procedure was never completed, the payout details are in place but the request for additional documentation was never responded to and now I see the withdrawal request was canceled and played back into the casino.

At this point for the withdrawal in question there is little that I can do, however if you would like to complete the documents process Elena to make sure this doesn't happen again I can certainly help with that. Getting your account verified proactively before you have a withdrawal is highly recommended and drastically reduces withdrawal times.

Let me know.

Best,

Nick and Royal Ace

Hello Djnub.

Can you please confirm that you finished the verification as casino representative recommended to you?

Dear Djnub,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes i finished the verification process multiple times and would just get the same answers over and over again telling me to send the same stuff

Nick could you please check which documents are missing or where Djnub made mistake and post it here. Thank you.

Hey all,

I managed to locate the payout details and had them reviewed and noted to the account the following day (the 5th of November). The account is validated and eligible for withdrawal however, as I said previously the win has already been played back into the casino.

Djnub, you are good to go on your next win however once you have played the win there's not a lot else to be done until you get lucky again.

Hope this clarifies things.

Best wishes,

Nick and Royal Ace

Because Djnub already played back the money, there is nothing more we can do.

Djnub, do you have some other problem with this casino? Can we close this complaint?

Because Djnub already played back the money, we are rejecting the complaint.