Royal Planet Casino - El retiro del jugador se ha retrasado.

I have a payout for 1000 from 9-15 I was told it would 10 to 12 days I deposited more and won over 5000 they then keep telling me a few days now I send email and they have stopped answering my texts they tell me there is no phone number

Dear Marybeth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes I received a payout before on 8-29

How long does it take to examine they are still ignoring me

Do I understand correctly that now you have $6,000 worth of withdrawals waiting to be processed?

Yes, I do the others come due this week. Figure I won’t get that

Thank you very much Marybeth for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Marybeth,

I looked at your complaint and will do my best to help you. I would like to invite Royal Planet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Got email from them saying they are working on it. Then I went to the site and chatted with them, they said I should get some of the payout with in 24 hours I’ll inform you tomorrow

I received $1000 today

Dear Marybeth,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru