Sportiumbet Casino - El depósito del jugador no se acredita.

Before making my deposit, I checked with support to see if there were any promotions, and from that moment on, the chat provided poor service.

Afterward, I made my deposit to the account that has been assigned to me for years, and the issue was that it was not credited.

I approached support and they offered no solution; they only tell me to keep waiting and then cut off communication.

Antes de Realizar mi deposito consulte con soporte si había alguna promoción y desde ese momento , el chat me brindó una mala atención,

Después realice mi deposito a la cuenta que se me asigno desde hace años y la novedad fue qué no se acredito

Me acerque a soporte y no me dan solución, solo me dicen que hay que seguir esperando y cortan el canal de comunicación

Dear Damian296,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Of course, the first thing I did was consult with my bank and the institutions that are in charge of these movements, and they supported me with 100% legal and national receipts and evidence that reflects that the casino received the money, attached evidence, and as a novelty the casino First he told me that it could be solved in 7 to 24 hours and now the same agent mentions what 7 hours to 15 days is and changing the version

Claro que lo primero que hice fue consultarlo con mi banco y la instituciones qué se encargan de esos movimientos, y me apoyaron con comprobantes y pruebas 100% legales y nacionales donde se refleja qué el casino recibió el dinero anexo evidencias, y como novedad el casino primero me dijo que se solucionaba de 7 a 24 hora y ahora el mismo agente Menciona qué es de 7 horas a 15 días y cambiando la version

I would like to update the report, they have contacted me and have refunded the amount to my account,

Although despite the good gesture, there is no way to remove the bad experience.

Me gustaría actualizar el reporte , se han contactado conmigo y han reembolsado el montona a mi cuenta,

Aunque apesar del buen gesto , la mala experiencia no hay como quitarla

Dear Damian296,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru