TrueFortune Casino - La retirada del jugador se ha retrasado.

Well, I won at this casino after playing there for a month or so. I was accepting bonuses and win a little lose a little. Finally, on March 10th 2022, I won over 800.00 playing with the playthrough of over 4000.00. I cleared their huge playthrough that was seemingly impossible to beat. Now here I am 30 business days out and they are placating me about my winnings after such a huge feat. I just want what I won fair and square. I beat your impossible odds now pay up you losers.

Dear Drsatan6660,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Could you please confirm that you have successfully passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

No, this is not my first one per se. The first one I attempted, I accidentally stopped it's process. At that time I did not feel like starting it over so I just used the funds to play with instead. It is actually the first withdrawal attempt that I have followed through with by not reversing my withdraw in order to use the funds to gamble with.

In regards to passing the KYC, yes from last I heard from support back on March 3rd 2022, i have copied of needed. I believe one of the reps that assisted me with completing my KYC verification was either Frank, Brittany, or maybe Layla. However I'm not sure which one.

The only relevant information other than that is that I spoke to Ivy a manager in support about it this withdraw on 04/13/2022 and I was told that my withdraw is being processed now by the finance team and that there is no specific time line for its anticipated completion.

Thank you Kristina, you are amazing whether you help me succeed or not. I appreciate people like you helping people like me.

They finally gave me a portion of my winnings. I got 292.00 in bitcoin.

Thank you very much for your reply, Drsatan6660. Has the rest of your winnings been returned to your casino account? Or have your winnings been divided into several installments and you just received the first one?

Dear Drsatan6660,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.