Wazamba Casino - La cuenta del jugador fue congelada debido a un pago de un tercero.

I deposited 35 Euros and aimed to utilize the welcome bonus, therefore I contacted chat support. As a result, my account was frozen with the justification that I was running multiple accounts. For several days, I have been highlighting to them my request for a refund, utilizing the same payment method as the deposit. The deposit was made via my son's Jeton account.

They are requesting my bank details, yet I don't want any issues with my bank. Can you assist me as these scammers are no longer responsive?

Habe 35 Euro eingezahlt. Wollte den willkommensbonus nutzen und habe den chat kontaktiert. Daraufhin wurde mein Konto eingefroren, mit der Begründung das ich mehrere Konten führen würde. Seit mehreren Tagen weise ich sie darauf hin mein Geld zurück zu zahlen mit der zahlungsmethode welche ich es eingezahlt habe. Eingezahlt wurde mit jeton Account vob meinem Sohn.

Die wollen bankdaten von mir haben jedoch möchte ich kein Ärger mit meiner Bank haben. Könnt ihr mir weiterhelfen die reagieren nicht mehr diese betrüger

Dear hysnimustafa967,

Thank you very much for submitting your complaint. I'm really sorry to hear about your problem. I have checked the Wazamba Casino's Terms and Conditions and this is what I found:

4.1 By opening an account on our Website and by using our Website you warrant that:

you are acting on your own behalf;

you are a competent and law-abiding citizen;

you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;

all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;

you fully understand and accept the fact that there is a possibility of monetary loss while using our services;

you are not using monetary funds that you have received in an illegal way or from illegal sources;

you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Furthermore, please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards, 

Veronika

Dear hysnimustafa967,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.