Wild Pharao Casino - La retirada del jugador se retrasa.

The casino does not respond to any emails and I am repeatedly put off by the support and referred to the terms and conditions that the payout processing would take 5 working days. But these are already over.

Das Casino reagiert auf keine Emails und ich werde vom Support immer wieder vertröstet und auf die AGBs verwiesen, dass die Auszahlungsbearbeitung 5 Werktage dauern würde. Diese sind aber bereits vorbei.

Hello Jee0077,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Yes it is my first payout at this casino. I am since 1.04. verified. I didn't use a bonus on the 100 euros.

Okay if it can take 14 days I have to wait a few more days. Thanks for the fast information.

Warm greetings

jenny

Ja es ist meine erste Auszahlung in diesem Casino. Ich bin seit 1.04. verifiziert. Ich habe keinen Bonus verwendet bei den 100 Euro.

Okay wenn es 14 Tage dauern kann, muss ich noch ein paar Tage warten. Danke für die schnelle Info.

Liebe Grüße

Jenny

Hello,

I've been waiting for an email from Wild Pharaoh for 6 days. I don't get an answer in the live chat or via email. What else can I do?

Warm greetings

Hallo,

Ich warte seit 6 Tagen auf eine Email von Wild Pharao. Ich bekomme weder im Livechat noch per Email eine Antwort. Was kann ich noch machen?

Liebe Grüße

Hello Jee0077,

If no answer came from the casino since, we will try to get in touch with them. Could you just please confirm if the casino responded to you or not?

The casino sent me an email today that the withdrawal has been accepted and it may take 3 days for the money to be transferred. I will report if the money is in the account in 3 days.

LG

Das Casino hat mir heute eine Email geschickt dass die Auszahlung akzeptiert wurde und es noch 3 Tage dauern kann bis das Geld überwiesen wird. Ich werde berichten ob in 3 Tagen das Geld auf dem Konto ist.

LG

Hello Jee0077,

Could you please advise if the money has arrived?

I received the money. Thank you 🙂

Ich habe das Geld erhalten. Vielen Dank 🙂

Thank you Jee0077 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick