ZetCasino - El retiro del jugador se ha retrasado.

Since December 15 ... that is, for 12 days I have been getting answers like:

-a little more patience

-Technical problems

- Sorry for the delay

Etc....

My money won't arrive .... no matter how many times I ask

Seit dem 15.12....sprich seit 12 Tagen bekomme Ich Antworten wie:

-etwas mehr Geduld

-Technische Probleme

- Tut uns leid für die Verzögerung

Etc....

Mein Geld wird nicht ankommen....egal wie oft Ich Nachfrage

Dear Max,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understand correctly that you are experiencing issues with withdrawing your winnings.

Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Max,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.