888Starz Casino - La retirada del jugador se retrasa.

So it is. It's been more than 2 weeks since I registered and deposited money at this bookmaker. It so happens that I deposited €150 and won €1000. You already know how to withdraw. Nobody responded to my emails. In the chat they told me to wait. Until a charitable chat soul bothered to tell me that it was better to use Gmail because Hotmail didn't work with them. Okay. There they asked me for all the documents and a few more to verify my account (probably they didn't like my balance). But as I was used to the same in other bookmakers, I didn't even get upset. Now the problem is that I did the withdrawal by neteller and nothing money. I asked in the chat. The answer is already known. You have to wait 24 hours. I waited 24 hours and guess what. Not received. Impressive. Now it's 7 working days I have to wait. Shame on your face. If I want to deposit €100,000 they are now available instantly. Don't make fun of customers. I've been using bookmakers for a long time and neteller is practically instantaneous. Weak bookmaker. You don't even have 1000€ to pay a customer.

Pois é. Faz mais de 2 semanas que me registei e depositei dinheiro nesta casa de apostas. Acontece que depositei 150€ e ganhei 1000. Para levantar já se sabe. Ninguém me respondia aos e-mails. No chat diziam para eu esperar. Até que uma alma caridosa do chat se deu ao trabalho de me dizer que era melhor user o Gmail porque o Hotmail não funcionava com eles. Ok. Lá me pediram todos os documentos e mais alguns para verificar a minha conta (provavelmente o meu saldo não lhes agradava). Mas como já estava habituado noutras casa de apostas a acontecer o mesmo, nem me chateei. Agora o problema é que fiz o levantamento por neteller e dinheiro nada. Perguntei no chat. Já se sabe a resposta. Tem de esperar 24 horas. Esperei as 24 horas e adivinhem. Não recebi. Impressionante. Agora são 7 dias úteis que tenho de esperar. Tenham vergonha na cara. Se eu quiser depositar 100 000€ agora ficam disponíveis na hora. Não gozem com os clientes. Já uso casas de apostas há muito tempo e o neteller é praticamente instantâneo. Casa de apostas fraca. Nem 1000€ tem para pagar a um cliente.

Hello pedrocinfaes,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888Starz Casino. Allow me to ask you a few more question before we would move forward.

You mentioned they asked for documents. Could you confirm that your account is fully verified? Did you use any bonus to accumulate your winnings?

Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

I didn't use any bonuses. The account has been fully verified. That's how it was with the order. But the order getting completed is what is costing.

Não usei nenhum bônus. A conta ficou totalmente verificada. ficou assim com o pedido. Mas o pedido ficar concluído é que está a custar.

Dear pedrocinfaes,

As I mentioned before I would definitely recommend you to wait the 14 day period. I will set the timer for 7 more days and if the money would not arrive even next week, we will intervene and try to contact the casino with this case.

It's already been resolved. Thanks

Já ficou resolvido. Obrigado

Thank you pedrocinfaes for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Regards,

Nick