Cadoola Casino - La retirada del jugador se retrasa.

Good evening. I made a withdrawal last Saturday on 25/11. Yesterday, I spoke with my representative who informed me that the withdrawal was in its final stage. Today, the third business day, they inform me that the money will be deposited today. Yet when I readdressed my concern, they told me not to worry and that the withdrawal money is secure. I am genuinely worried because their answers are vague, and I am not sure whether the casino is truly reliable given all the lies they tell. Please help me..

Καλησπερα εκανα μια αναληψη απο το σαββατο 25/11 χθες μιλησα με εκπροσωπο μου ανεφερε οτι η αναληψη ειναι στο τελικο σταδιο σημερα 3η εργασιμη μερα μου αναφερουν θα μπουν σημερα τα χρηματα ξαναστελνω και μου απαντανε να μην ανησυχω και οτι ειναι ασφαλη τ χρηματα της αναληψης π΄ραγματικα ανησυχω γτ μιλανε αοριστα και πραγματικα δεν ξερω αν ειναι οντως αξιοπιστο καζινο απο τα τοσα ψεματα που λενε παρακαλω βοηθηστε με..

Dear Dimizafei1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

this is a joke really

αυτό είναι κοροϊδία πραγματικα

Please I want you to intervene it is unacceptable

Παρακαλώ θέλω να παρεμβετε είναι απαράδεκτο

Please answer

Παρακαλώ απαντήστε

I understand that you're frustrated from waiting for such a long time for the withdrawal. However, as I already mentioned in my first reply, our policy is to recommend players wait up to 14 days for their winnings to appear in their account. If you do not receive your winnings by Saturday, 9 December, please let me know and we will intervene. Thank you for your patience.

Credited a thousand thanks for your interest K as you are always here for us I do not recommend it as a casino anyway

Πιστώθηκαν χίλια ευχαριστώ για το ενδιαφέρον σας Κ π είστε πάντα εδώ για μας δεν το συνιστώ σαν καζίνο παντως

Dear Dimizafei1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru