Casinia Casino - Se ha retrasado el pago de las ganancias del jugador.

Good morning,

Here I am again, asking for help with my withdrawal to proceed, as it seems this site operates on its own time frame for payments. My withdrawal request was made on September 14th, and yet there is still no update. 

Could you please assist me with this matter?

Dear Xela,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for the response Nick,

According to their website, my account does not require verification, so that's not the issue, as I've made withdrawals before. The 14-day period you're referring to ends tomorrow. If I receive the money during the day today, I will, of course, inform you.

Dear Xela,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick ,

thanks for your message , no news from Casinia till now

Thank you Xelao for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you Nick !! appreciate your help

Hello Xela,

It's Michal again. Do you still experience issues with the withdrawals? While I regret the ongoing delay, it’s possible that the timing of your request coincides with a higher volume of withdrawals currently being processed, which may be contributing to the situation. I will still reach out to the casino to shed more light on this matter.

We would like to invite Casinia Casino to join the conversation.

Dear Casinia Casino,  

I would appreciate it if you could clarify the reasons behind the delay in processing player withdrawals. Furthermore, could you inform us when the most recent withdrawal for the player will be dispatched from your end?

Hello Michal,

No, up until this moment, I haven't received any updates regarding my withdrawal from Casinia.

Hello Michal ,

Good news , money received few minutes ago !!!!!

Case resolved !!!!

I would like to thanks the site for tha help!!!!

Great news, Xela. I'm glad you received the funds successfully.

With the complainant's confirmation, we consider this issue successfully addressed/resolved. We will now mark it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru (trustpilot.com). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal

Casino Guru