CrownCas Casino - El retiro del jugador se ha retrasado.

29/11 I request withdrawal 200 euros. Documents they request are submitted. I get no travel at all from them whereupon I talk to the chat support. They claim there that they are not allowed to provide cases concerning withdrawals. Reminds me to wait for a response to my email. Now a month has passed and still no answer. I have sent some reminders. Their phone number does not seem to be correct as it is "out of use".

29/11 begär jag uttag 200 euro. Dokument de begär är inskickade. Jag får ingen resåons alls från dem varpå jag pratar med chat-supporten. De hävdar där att de inte tillåts tillhandahålla ärenden som rör uttag. Hänvisar mig att invänta svar på min mail. Nu har en månad gått och fortfarande inget svar. Jag har skickat några påminnelser med. Deras telefonnr verkar inte stämma då det är "ur bruk".

Dear Fredrik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that your documents still haven’t been approved? Have you made any successful withdrawals at this casino before?

If there is any other relevant communication between you and the casino, except the attached documents, please forward it to kristina.s@casino.guru, or post it here.

Looking forward to hearing from you.

Best regards,

Kristina

We received this email from Fredrik:

"Hey Kristina

Thank you for taking care of this! I have not even received any feedback from them regarding my documents. As a result, I do not even know if they were approved. It's the same document as other casinos approved in any case, so reasonably it should not be where it fails.

The first time I request withdrawals from there. Yesterday I pointed out in their chat, in calm terms, that I would let a third party check this so you can expect to be contacted regarding my case. Then they turned me off from the chat so I will not enter there anymore.

Wish you a continued good day

Fredrik B *** "

We received this email from Fredrik:

"Hej Kristina

Tack för du tar dig an detta! Jag har inte fått någon som helst återkoppling från dem gällande mina dokument ens. Därav vet jag inte om de godkänts ens. Det är samma dokument som andra casinon godkänt i alla fall, så rimligen borde det inte vara där det felar. 

Första gången jag begär uttag därifrån. Igår påtalade jag i deras chatt, i lugna ordalag, att jag skulle låta en tredje part kolla på detta så ni kan förvänta er att bli kontaktade rörande mitt fall. Då stängde de av mig från chatten så där kommer jag inte in mer.

Önskar dig en fortsatt bra dag

Fredrik B***"

Thank you very much Fredrik for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated.

Hello Fredrik.

I am sorry to hear about your negative experience with the CrownCas Casino. We will now try to get in touch with them.

There does not seem to be anyone pushing this enough so they can simply continue to refuse to respond to emails and completely ignore payments. Profitable for them!

Det verkar inte vara någon som driver detta tillräckligt så de kan helt enkelt fortsätta att vägra svara på mail och helt strunta i utbetalningar. Lönsamt för dem!

We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They won again.

De vann igen.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Hello Fredrik.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru