Pin-Up Casino - El retiro del jugador sigue retrasado por más de un mes.

First of all, this is the worst casino I have ever played at. They don't take responsibility for their mistakes. On September 22, I made a withdrawal and entered my account number correctly, but the transaction didn't show up. I contacted them, and it became a headache. They ignored the issue until I started to insult them and post about how bad they were as a casino. They requested a series of bank documents, which I provided, and today, there is still no response—over a month, and it's still under review. They claim that the transaction was made and have all the information. To me, this seems like fraud or theft on their part. Either way, they don't take responsibility for anything and just come up with excuses. Pin-up, if you're reading this, you are awful as a casino.

Antes que nada es el peor casino que eh jugado no responden por sus errores pues resulta que el 22 de septiembre hice un retiro yo puse mi número de cuenta todo bien. Pero no se reflejo me puse en contacto con ellos y empezaron los dolores de cabeza se desentendido de lo sucedido hasta que empez3 a insultarlos y a postear lo mal que eran co.o casino solicitaron. Una serie de documentos del banco. Se los facilite y hoy es el.dia que no hay respuesta ya más de 1 mes que esta en revisión. Porque ellos les aparece que se hizo tienen toda la información. Para mi es un fraude de parte del casino. O un robo por parte de ellos como sea no se hacen respi sables de nada solo dan excusas y más excusas pin-up si lees esto apestan como casino

Hello Elkushkush1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-Up Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Elkushkush1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nick my account has been verified since July

Nick mi cuenta esta verificda desde julio

Hello Elkushkush1,

Can you please answer to all my previously asked questions?

We need to gather as much information as we can before we would proceed in resolving the matter.

Looking forward to your response.

Regards,

Nick

Dear Elkushkush1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.