Platincasino - El jugador no puede verificar.

Ladies and gentlemen,

Once again having problems with my payout.

This time it is platinum casino that does not want to pay out my winnings of 4000 euros. Let alone my account not even verified ... Customer service is bad and difficult to reach, very long waiting times. They just don't want to verify my account so I gamble away the money.

I would like to verify my account so that I can withdraw, write in response that I am busy and should be patient.

But unfortunately I don't get an answer to my email questions and I don't even try to chat. Therefore I would be happy if you can help me.

Kind regards

sehr geehrte Damen und Herren,

Habe wieder einmal Probleme bei meiner Auszahlung.

Diesmal ist es platin casino der mein gewinn von 4000 Euro nicht auszahlen möchte. Geschweige denn mein Konto nicht einmal verifiziert...Kundenservice ist schlecht und schwer zu erreichen, sehr lange Wartezeiten.Die wollen einfach mein Konto nicht verifizieren damit ich das Geld verspiele.

Möchte mein Konto verifizieren damit ich auszahlen kann, als Antwort schreiben die mir das viel los ist und ich mich Gedulden soll.

Aber leider bekomme ich keine Antwort auf meine Emails Fragen und bei chat versuche ich es gar nicht mehr. Deshalb würde ich mich freuen wenn sie mir weiterhelfen können.

Mit freundlichen Grüßen

Hello murati,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino. Please allow me to ask you a few more question before we would make any step further.

How long have you been trying to verify your account? Did you use and deposit or no deposit bonus in the casino? Did you sent your documents to the casino's support or uploaded it directly to your casino account?

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Dear murati,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if you won't respond within the next 7 days.

My concern settled after I threatened a lawyer.

Thank you anyway for your efforts.

Mein Anliegen Hat sich erledigt, nach dem ich mit einem Anwalt gedroht habe.

Bedanke mich trotzdem für Ihre Bemühungen.

Thank you murati5575 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble with casino, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru