RANT Casino - El jugador está experimentando un problema no especificado.

What is happening there. Just get the same answer every day, we've passed it on. It will be processed as soon as possible. It's about €50, so an honest casino shouldn't need 7 days.

Was da los ist. Bekomme nur jeden Tag die selbe antwort, wir haben es weiter gerreicht. Es wird so schnell wie möglich bearbeitet. Es geht um 50€ da sollte ein ehrliches Casino nun nicht 7 Tage brauchen.

Dear Holzi8383,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with RANT Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hello, I got free spins from Rant Casino. Then I won a little. When I reached the minimum payout of €50, I put it on hold. That was 11 business days ago. When I asked in the chat, I was confronted with the statement every day. The payout department has been informed, thank you for your patience. But nothing happened. I have not received an email notification of an update to this day. Nothing happened can still cancel it.

Hallo, ich habe freispiele vom Rant Casino bekommen. Habe dann ein wenig gewonnen. Als ich auf die mindest Auszahl Summe von 50€ gekommen bin habe ich diese ins pending gestellt. Das war vor 11 Werktagen. Auf nachfrage vom mir im Chat wurde ich jeden Tag mit der Aussage konfrontiert. Die Abteilung für die Auszahlung wurde informiert danke für Geduld. Es passierte aber nichts. Ich wurde bis heute nicht per email über ein update informiert. Es ist nichts passiert kann es immer noch abbrechen.

Can you please advise if your account is verified and if yes, since when exactly? Did you ever deposit into the casino?

My account is being verified for. 2nd time yes. after 13 days I got the request. That was 3 days ago and nothing happened. All just delay with them

Mein konto wird gerade verifiziert zum. 2. mal ja. nach 13 Tagen bekam ich die aufforderung. Das war vor 3 Tagen und nichts passiert. Alles nur verzögerung bei denen

My account was verified today. I went in chat asked about the payout. their answer. Please upload all documents again. Although the account says it has been verified.

Heute wurde mein konto verifiziert. Ich bin im chat gegangen fragte nach der Auszahlung. Deren Antwort. Bitte laden sie alle Dokumente noch einmal hoch. Obwohl im account steht das es verifiziert wurde.

And of course I deposited into the casino what kind of question is that? Of course I read the terms and conditions. No deposit no withdrawal

Und selbstverständlich habe ich in das Casino eingezahlt was ist das für eine Frage? Ich lese ja natürlich die AGB durch. Ohne einzahlung keine Auszahlung

Dear Holzi8383,

Did you also tell them that it was already verified? If yes, did they request the document anyway or they allowed you to request a withdrawal?

Of course I told them and sent a screenshot of my status. And of course they requested it again anyway. Can you please ask me everything you need and want to know? Otherwise it will take forever for something to happen. I have done everything required to get a payout. But what happened there is not right in my eyes. It now takes almost 4 weeks for something to happen. I have sent all the documents again. I was told it would take up to 48 hours. These 48 hours have passed since 24 and of course nothing happened again.

Natürlich habe ich es ihnen gesagt und einen screenshot von meinem Status geschickt. Und natürlich haben sie es Trotzdem noch einmal angefordert. Können sie mich bitte auch mal alles fragen was sie wissen müssen und möchten? Das dauert sonst ja noch ewig bis da mal was passiert. Ich habe alles gemacht was erforderlich ist um eine Auszahlung zu bekommen. Aber das was da passiert ist in meinen Augen nicht in Ordnung. Es dauert mittlerweile fast 4 Wochen damit mal was passiert. Ich habe alle Dokumente noch einmal hin geschickt. Mir wurde gesagt es dauert bis zu 48 Stunden. Diese 48 Stunden sind seit 24 vorbei und natürlich ist mal wieder nichts passiert.

Hello Holzi8383 and thank you for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Great then I'll wait

Wunderbar dann warte ich mal

Hi Holzi8383,

I've just reviewed your case and fully understand your concerns. I'll try my best to help you by contacting the casino.

Dear RANT Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Can you please share more information regarding the player's issue? Can you please explain to us why the player's withdrawal request hasn't been processed and why he is asked to verify the account again although it was done before?

Hope to hear from you soon!

Kind regards,

Natalia

Hi there,

Sorry to hear that this withdrawal is taking a little longer this time. I have been in touch with our team and they confirmed that the withdrawal should be processed anytime now.

I hope this solves your case and I wish you a lovely day.

RANT

So I think a little longer would be 7-10 days and not 4 weeks. I hope that everything will be settled soon and that in the future it won't have to go so far that you have to involve a third party. I'll wait and as soon as the money has been paid out, I'll of course also write it here.

Also ich denke etwas länger wären 7-10 Tage und keine 4 Wochen. Ich hoffe das es jetzt bald alles erledigt ist und das es in zukunft gar nicht mehr soweit kommen muss das man eine Dritte Partei einschalten muss. Ich warte ab und werde sobald das geld ausgezahlt wurde es natürlich auch hier schreiben.

Dear RANT Casino, thank you for the response.

Dear Holzi8383, as you can see the casino informed us that your withdrawal request should be processed very soon. I hope, that you'll receive your winnings without complications. Please, let me know when there're any updates. I'll set the time for 7 days for you.

Regards,

Natalia

My payout has been cancelled. The reason is that I won the money 150.00€ from free spins without deposit. It is allowed to pay out a maximum amount of €25. The problem is that you can only make a withdrawal from €50. Below that is not possible. They give a casino with such a clause in their terms and conditions. A very good reputation? This cant be true. Should these free spins be subject to wagering requirements? Wrong when I won the money was immediately there as real money. It was payable immediately. It wasn't bonus money. There are testimonies for this, I have never experienced anything like this.

Kind regards.

Meine Auszahlung wurde storniert. Der Grund ist das ich das geld 150.00€ aus freispielen ohne einzahlung gewonnen habe. Da ist es erlaubt einen maximal Betrag von 25€ auszuzahlen. Problem ist, dass man eine Auszahlung erst ab 50€ machen darf. Darunter ist das nicht möglich. Sie geben einem Casino mit so einer klausel in ihren AGB. Eine sehr gut Reputation? Das kann ja nicht sein. Diese freispiele sollen an umsatzbedingungen geknüpft sein? Falsch als ich gewonnen habe stand das geld als echtgeld sofort da. Es war sofort auszahlbar. Es war kein Bonusgeld. Dafür gibt es zeugen, ich habe so etwas noch nie erlebt.

Mfg.

Dear Holzi8383, thank you for the information. Could you please clarify, if there're separate balances for real and bonus money in your casino account? Or there's only one wallet?

Dear RANT Casino, could you please explain the situation in more detail? Why the player's request was canceled? Shouldn't it be available to withdraw the winnings from the free spins after completing the wagering requirement? If the winnings are capped at 25 EUR, isn't this amount just transferred to the real balance that can be withdrawn?

Looking forward to hearing from you.

Regards,

Natalia

It's very simple, I gambled away my credit. How can a casino give cash free spins to players and then say max win €25 but only pay out from a minimum of €50. Total rip off as it is very unfair. You can close the case and I will never deposit into rant casino again

Lg I hope everyone will do it like this

Es ist ganz einfach, ich habe mein guthaben verspielt. Wie kann ein Casino Cash Freespins raus hauen für spieler und dann sagen max gewinn 25€ aber auszahlen erst ab minimum 50€. Totale Abzocke da es sehr unfair ist. Sie können den fall schließen und ich werde nie wieder ins rant casino einzahlen

Lg ich hoffe jeder wird es so machen

Hi all,

I am sorry to hear that you are having this experience. The minimum withdrawal amount is different per withdrawal method you use but we do not have a minimum withdrawal of 50 euros. It can be that some payment providers have a 50 euro minimum withdrawal but that is not something we have an influence on.

About the max withdrawal on winnings from free spins without a deposit you are correct we have the following term on that.

2.2. Free Spins Without Deposit

For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 25 EUR (or the equivalent in any other currency). Winnings will be transferred to your cash account after wagering of 35x the winning amount generated from the spins is complete. Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).

Kind regards,

RANT

Rant casino what are you talking about? The minimum payout at Mifinity is €20 only you get a set. The minimum payout is €50. Now they're lying too? That's too bad

Rant casino was reden sie da? Die mindestauszahlung bei Mifinity ist 20€ nur bei ihnen kommt ein satz. Die mindest Auszahlung beträgt 50€ Jetzt lügen sie auch noch? Das ist sehr schade

Hi there,

I will check again with out payments team and get back to you.

Kind regards,

RANT

Hi all,

They rechecked for me and you are correct for that specific method the withdrawal amount is 50 euro. We do have more withdrawal methods that have a 10 euro minimum though. My apologies for misinforming you.

Kind regards,

RANT

Yes, and I never pay out any other way. They offer Mifinity and pausafe card. Since the limit is intentionally set higher than the maximum cashout amount of €25, it is wrong. Since you don't have to deposit a minimum of €50 when you deposit

Ja und ich zahle aber nie anders aus. Sie bieten Mifinity und pausafe card an. Da das limit absichtlich höher anzusetzen als der maximal cashout betrag von 25€ ist falsch. Da man beim einzahlen auch nicht minimum 50 € einzahlen muss

Dear RANT Casino, could you please clarify if the player has successfully wagered the bonus so the maximum possible winnings from the bonus (25 EUR) should have been transferred to the real money balance and be available for withdrawal?

Dear Holzi8383, though you said you already gambled away your money, I also need you to specify once again. After completing the wagering requirement for the free spins, have these 25 EUR been transferred to your real money balance? Then, in accordance with the rules, you had to make a minimum deposit of 10 EUR to be able to request a withdrawal. You say that Mifinity has a minimum payout starting from 20 EUR. I don't see the problem then if you have Mifinity available. I also see Ezeewallet available for Germany in the list of payment methods on the casino's website and it says that the minimum withdrawal is 10EUR.

Anyway, I'm afraid that if you already lost the disputed money that was gained as winnings from a no-deposit bonus without waiting for the decision from the casino's complaint center or the licensing authority, then we cannot really offer any solution to this problem.

In other casinos you can pay out €20 at Mifinity at the Rant casino, but the minimum is €50. I also deposited more than €10 at an earlier point in time. It's about the principle that I couldn't pay out €25 and was told in an email that if I had played on with it and won, the €25 would have been reduced to €25 again and again. So how am I supposed to pay? So yes, I gambled away the money

In anderen Casinos kann man bei Mifinity 20€ auszahlen beim Rant casino allerdings da ist das minimum 50€ ich habe auch zu einem früheren zeitpunkt mal mehr als 10€ eingezahlt. Es geht um das Prinzip das ich 25€ nicht auszahlen konnte und mir in einer email mitgeteilt wurde, das diese 25€ immer wieder wenn ich damit weiter gespielt hätte und gewonnen hätte es immer wieder auf 25€ runter gesetzt worden wäre. Also wie soll ich da auszahlen? Also ja habe ich das geld verspielt

Hi there,

In this case, you received all the winnings from free spins that popped up in your account due to a bug. We have never sent out a campaign to you where we inform you that you receive free spins from us. That money you won is now gambled away. In the future, if you have this issue you are more than welcome to join us in our 24/7 chat support and we will help you to resolve it somehow.

Kind regards,

RANT

1. I can't be held responsible for a mistake you made.

2. their live support doesn't help at all. Always write the same thing, word for word.

3. Don't worry it won't happen again. 4 weeks for an account verification, plus making my balance down to 25€ I will avoid your casino. If they had verified me after 48 hours, as it says in their terms and conditions, and then reduced me to €25, I wouldn't have even been angry. They always refer to their terms and conditions and don't even stick to them themselves. I take it with humor now 🙂

1. Für einen Fehler den sie gemacht haben kann ich nichts.

2. ihr live Support hilft gar nicht. Schreiben immer nur das gleich, wort für wort.

3. keine Sorge das wird nicht mehr passieren. 4 Wochen für eine Konto Verifizierung, plus das runter machen meines guthabens auf 25€ da werde ich um ihr Casino einen Bogen machen. Hätten sie mich nach 48 Stunden wie es ja in ihren AGB steht verifiziert und mich dann auf 25€ runter gesetzt dann wäre ich nicht mal sauer gewesen. Sie verweisen immer an ihre AGB und halten sich nicht mal selbst an diese. Ich nehme es mit Humor mittlerweile 🙂

Dear Holzi8383,

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino.

We are here to help.

Kind regards,

Tomas