SlotsPalace Casino - El retiro del jugador se retrasa después del cierre de la cuenta.

I'm currently on vacation and these past days I've decided to do a bit of slot playing. Playing at this casino turned out to be a mistake.

I had lost over 240 euros and decided to withdraw, even though I still had about three hundred euros left in my account. Since they don't have a self-exclusion function, I decided to send an email to prevent me from making more deposits and they immediately blocked my account without the possibility of withdrawal, unlike all other casinos that, even though they don't allow more deposits, they allow you to withdraw your money.

I contacted their chat, which I still have access to, and they assured me not to worry as they would proceed with a manual withdrawal.

I've been waiting 8 days for this manual withdrawal, sending emails to remind them of their obligation. They asked for my account information, but in a very cursory manner as if they weren't truly interested.

They do not respond to my emails, only in the chat, and they just tell me not to worry.

I fear that I've lost 300 euros.

Don't gamble at this casino, it's not reliable, they don't address complaints,

I requested a six-month self-exclusion and they didn't even send me an email confirmation. They went straight for the money. Thank you very much. I hope I explained myself well.

Estoy de vacaciones y estos dias decidí jugar un poco a las tragaperras. Fue un error jugar en este casino.

Habia perdido mas de 240 euros y decidi retirarme , aunque todavia me quedaban unos trescientos euros en la cuenta. Como no tienen funcion de autoexclusion , decidi poner un correo para que me impidieran hacer más depósitos y fue inmediato me niegan el acceso a la cuenta sin posibilidad de hacer la retirada , como en todos los demás casinos, que aunque no te permiten hacer más depósitos te permiten retirar el dinero.

Me pongo en contacto con el chat, al que si puedo acceder, y me dicen que no me preocupe que procederán a un retiro manual .

Llevo esperando 8 dias para que me hagan el retiro manual , mandando email para recordarles su obligación , me piden los datos de mi cuenta , pero de una manera muy poco exhaustiva como si no les interesara realmente.

No responden a mis emails , solo en el chat, y me dicen que no me preocupe.

Me parece que he perdido 300 euros .

No jueguen en este casino no es fiable , no responden las quejas,

Solicite una autoexclosión por seis meses y ni siquiera me mandaron un email de confirmación. Se tiraron a por el dinero. Muchas gracias Espero haberme explicado bien.

Hello rufus08,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for the withdrawal to be processed in any online casino.

Looking forward to your answer.

Regards,

Nick

My account had not been verified. I never play with bonuses,

The last time I spoke to them was through chat about 5 years ago.

It's a chore what they've done to me. has no name

I don't know whether to report them at least for the record that this site is very dangerous

Thank you for taking an interest in the case.

Mi cuenta no había sido verificada. Nunca juego con bonos,

La ultima vez que hable con ellos fue a través del chat hace unos 5

Es una faena lo que me han hecho. No tiene nombre

No se si denunciarlos al menos para que conste que ese sitio tiene mucho peligro

Gracias por interesarse por el caso

Hello rufus08,

As most casinos require verification in order to withdraw, maybe it would be much faster if you would go through the process. Also please keep in mind that verification and withdrawals may take up to 14 days.

Could you also clarify whether your account is currently still open or not? What was the last time you hear from the casino?

I think they misunderstood me. They, slots palace, won't let me access my account, I can't carry out any documentary verification, they have closed all access to the page, they don't respond to my emails either, when I self-excluded they didn't send any confirmation email. It is as if they did not exist.

In the chat, which is the only thing I can access, they tell me that they are already processing it blah blah blah

I have read several reviews that others make of Slots palace and they are invariably negative, how is it possible that you continue to classify them as a safe casino, I do not understand it, they are undoubtedly scammers,

Creo que no me entendieron bien. Ellos, slots palace, no me dejan acceder a mi cuenta , no puedo realizar ninguna verificación documental, han cerrado todo acceso a la pagina , tampoco responden a mis emails , cuando me autoexcluí no mandaron ningún email de confirmación. Es como si no existieran.

En el chat que es a lo único que puedo acceder ,me dicen que ya lo están procesando bla bla bla

He leido varias reseñas que otros hacen a Slots palace e invariablemente son negativas, como es posible que ustedes sigan calificandoles como un casino seguro, No lo entiendo, Sin duda son unos estafadores,

Hello rufus08,

Why do you expect to have access to the website if you self-excluded yourself? Also if you are excluded and still have money on your casino account, it will most likely take longer for the casino to process it.

Please forward any kind of communication or evidence you have with the casino to nikolas.b@casino.guru.

Most casinos, when you exclude yourself, allow access to your account so you can withdraw, what they prevent you from playing or depositing more money.

Slotspalace prevents any type of access to the account. They do not respond to emails, only the typical response of: we are studying your complaint, clearly automatic. I have been waiting for a response from them for more than a month and there is no way. They only respond through live chat, in which they tell me to forgive them for their negligence and that they will immediately proceed with the withdrawal, but then nothing at all.

They want more proof of their lack of seriousness, there is no way they will make the withdrawal.

Please reconsider your rating regarding this casino. It is evident that it should not be considered a safe casino.

La mayoría de los casinos ,cuando te autoexcluyes permiten el acceso a tu cuenta para que puedas retirar , lo que te impiden es que juegues o deposites más dinero.

Slotspalace impide cualquier tipo de acceso a la cuenta. No responden emails, solo la típica respuesta de : estamos estudiando su queja, claramente automática. Llevo más de un mes esperando respuesta de ellos y no hay manera .Solo responden a través del chat en directo, en el que me dicen que les perdone por su negligencia que inmediatamente procederán al retiro, pero luego nada de nada.

Quieren más pruebas de su falta de seriedad, no hay manera de que hagan el retiro.

Por favor reconsideren su valoración con respecto a este casino. Es evidente que no debe de ser considerado un casino seguro.

Thank you rufus08 for all the information provided so far. Would it be possible to forward your initial self-exclusion request you sent to the casino? Please forward it to nikolas.b@casino.guru.

Dear rufus08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.