Wild Pharao Casino - La retirada del jugador se retrasa.

Hi,

I requested a withdrawal at Wildpharao on the 3rd of June 2022. Unfortunately the payment still isnt processed. The payment team of the casino does not reply to emails and the livechat cannot provide information about payments. I am fully verified.

Hello NewkirkOnLy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I've been verified since 2021. I used a bonus. I last spoke to livechat this week and asked when my withdrawal would be processed. However, the live chat cannot give any information about it. Emails I sent to: payments@wildpharao.com went unanswered.

Hallo Nick,

ich bin seit 2021 verifiziert. Ich habe einen Bonus verwendet. Ich habe das letzte mal diese Woche mit dem livechat gesprochen und gefragt, wann meine Auszahlung bearbeitet wird. Jedoch kann der livechat darüber keinerlei Auskunft geben. Emails welche ich an: payments@wildpharao.com gesendet habe blieben unbeantwortet.

Dear NewkirkOnLy,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.