Winmasters Casino - La cuenta del jugador fue bloqueada.

hello I hope you are all well, I could see that this casino has good betting opportunities and I saw here some reviews that it is a good casino, my case is that my user was blocked without any prior notice, I sent my documents for verification, and I had no response, I sent two e-mails and I have not had a response so far.

olá espero que vocês estejam todos bem, eu pude ver que esse cassino tem boas oportunidades em apostas e vi aqui algumas avaliações de que ele é um bom cassino, o meu caso é que o meu usuário foi bloqueado sem nenhum aviso previo, eu mandei meus documentos pra verificação, e não tive resposta, mandei dois e-mail e não tive resposta até agora.

Hello Renatosnayder,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winmasters Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when you are registered in the casino? Did you play sports betting or casino games? Did you use any bonus when played in the casino? When exactly did they close your account and did they respond to you since?

Looking forward to your answer.

Regards,

Nick

hello, I signed up for Winmasters on 7/2/2022 on July 2nd, I did not make any deposits and did not use any of their services, as I was waiting for my account to be verified with my documents, I had no problems with my documents in other casinos, everything is normal, I sent two emails to them to find out why they didn't answer me, I realized that I was blocked about 3 days ago, I'm just not sure of the exact date!

olá, eu me increvi no Winmasters no dia 02/07/2022 dia 02 de julho, eu não fiz nenhum depósito e não utilizei nenhum serviço deles, pois eu estava aguardano minha conta ser verificada com meus documentos, eu não tive problemas com meus documenos em outros cassinos, tudo normal, eu mandei dois e-mails pra eles para saber o motivo eles não me responderam, eu percebi que fui bloquado a uns 3 dias já, só não tenho certeza da data exata!

Dear Renatosnayder,

Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If there are no funds held by the casino, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Nick