ZetCasino - El retiro del jugador se ha retrasado.

Very dear team,

I have been waiting for a payment of € 200 since July 16, 2021. I am always asked to send my bank statements to them, although I have already done this 14 times, there is no deposit limit and you are never asked to show anything, but when it comes to the payout there is always an enormous delay. It all seems very dubious to me. I just don't know what to do anymore.

In addition, I noticed that I have been paying in money every day for 2 weeks but no longer win than it was set!

I ask for help.

Warm greetings

Josephina. Q

Sehr geehrtes Team,

Ich warte seit 16.07.2021 auf eine Auszahlung von 200€. Ich werde jedes mal aufgefordert meine Kontoauszüge denen zu schicken obwohl ich das mittlerweile schon 14 mal getan habe, es gibt kein Einzahlungs Limit und dort wird mann nie aufgefordert etwas vorzuweisen, allerdings wenn es um die Auszahlung kommt gibt es jedesmal enorme Verzögerung. Es scheint mir alles sehr unseriös. Ich weiß einfach nicht mehr was mann da machen kann.

Hinzu ist mir aufgefallen das ich seit 2 Wochen jeden Tag Geld Einzahle allerdings nicht mehr gewinne als es eingestellt wurde !!

Ich bitte um Hilfe.

Liebe Grüße

Josephina. Q

Dear donnafina123,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received the transaction tracking number from the casino? Could you please advise if you have received any successful payments from this casino in the past?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, donnafina123, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello donnafina123,

I looked at your complaint and will do my best to help you. I would like to invite ZetCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you dear Casino Guru team 😊

Danke liebes Casino Guru Team 😊

Good day,

Thank you for reaching out.

We are sorry to hear that you were dissatisfied with our project. You can be assured that we are constantly striving to improve our services and your feedback is greatly appreciated.

Due to the nature and complexity of the KYC procedure, it can take extra time to complete. We would like to inform you that the documentation we request is necessary for us to finish the verification of the account.

Nevertheless, the withdrawal in question has been paid on 05.08.2021. We kindly ask the client to check their email for the most recent update on the verification. We will be looking forward to hearing from them.

Please let us know if you need any further information.

With best regards,

Zet Casino

Dear donnafina123,

let me know when you'll receive your winnings, please.

Dear donnafina123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.