King Billy Casino (Malta) - El jugador tiene problemas para completar la verificación de la cuenta.

Killy Billy refuses payout. In February I had the same problem and with the help of Guru I got the payout after several verifications. Yes and now I have a completely different problem because they want proof of payment from the bank from September last year and i can't even say if i even played at Killy Billy in September, and i also didn't know that you have to verify yourself with every payout. the end of the story i gambled away the money and won't play at Ki- Bi. play.

Killy Billy verweigert Auszahlung.Im Februar hatte ich das gleiche problem und mit hilfe von Guru bekam ich dann nach mehreren verifizierungen doch die Auszahlung.Ja und jetzt habe ich ein ganz anderes problem denn die wollen von mir vom letzten Jahr September einen Einzahlungsnachweis von der Bank und ich kann noch nicht mal sagen ob ich im September überhaupt bei Killy Billy gespielt habe,und ausserdem wusste ich nicht das man bei jeder Auszahlung sich verifizieren muss.Das ende von der geschichte ich habe das Geld verspielt und werde auch nicht mehr bei Ki-Bi. spielen.

Dear premium1956,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seemed to be the only obstacle standing between you and your winnings? Is it correct that you played and lost all your winnings already?

Looking forward to hearing from you.

Best regards,

Petronela

I have always done everything possible to send the documents that were requested, but if proof of payment from September 2022 is now required, I have no way of finding it. I have recently been verified by the city extra (residents' registration office) I got proof and now this requirement is too much for me. I will no longer play at Killy Billy and I hope that I am here for others who are reading this as a warning of what is to come.

Ich habe immer alles mögliche unternommen die Dokumente die angefordert wurden zu senden,aber wenn jetzt ein Einzahlungsnachweis von September 2022 erforderlich ist da habe ich keine möglichkeit diese noch zu finden.Ich habe mich vor kurzem schon mal Verifiziert habe von der Stadt extra (Einwohnermeldeamt) ein nachweis geholt und jetzt diese anforderung das ist mir zu viel.Ich werde bei Killy Billy nicht mehr spielen und hoffe das ich hier für andere die das lesen auch eine vorwarnung ist was auf sie zukommt.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I would like to emphasize once again that documents are repeatedly requested for payouts that you simply do not have available. The casino does not accept this and you do not get the payout either, so I would like to visit all online casinos and play beforehand to inform which documents are required for verification so that one does not go through such a procedure.

Ich möchte hier nochmal ganz klar betonen das bei Auszahlungen immer wieder Dokumente angefordert werden die man ganz einfach nicht zu verfügung hat.Das Casino akzeptiert dies nicht und man bekommt auch die Auszahlung nicht,daher möchte ich alle die Online Casinos besuchen und spielen möchten vorher sich zu informieren welche Dokumente zur Verifizierung benötigt werden damit man sich so eine prozedur nicht antut.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.