Megapari Casino - El jugador aún no ha recibido las ganancias.

The website always finds a way to not payout. They are delaying my withdrawal and not given any reason they are a horrible website to deal with. And I would definitely recommend people to stay away from them. Keep in mind that I am a customer that wagers 2-3 thousand monthly. And they still treat me like this

Dear Jacko138,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I love how you take the side of the website. They have rejected around 50 withdrawal requests and give the seem generic message that is not useful. I'm sharing because people need to know that they don't payout

I am complaining because this is not the first time. And your first response should not be to protect the website. It should be to protect the consumer. That's what's wrong with the world

Hello dear Jacko and CasinoGuru team.

We deeply apologize for the fact that you experienced such a long delay in withdrawing funds. We understand that this is not the level of quality we strive for. Our team is actively investigating your case and will provide a solution soon. Thank you for your patience.

Dear Player.

We have conducted a thorough investigation into your problem and have determined the reason for the long delay in processing your Cash Out request.

Your withdrawal request was rejected because the payment processor could not confirm the transaction.

Our payment department has prepared a solution for you:

Please create a new withdrawal request via paycos visa or mifinity. We will try to process it without delay.

Dear player, we are pleased to inform you that your last withdrawal request in the amount of 615 EUR dated 2023-10-23 was successfully processed and approved by us. Please confirm receipt of funds.

Dear Jacko138,

Have you received your withdrawal from the casino yet?

Dear Jacko138,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.