Brango Casino - El jugador no puede retirar las ganancias.

I got some free spins to my email so played them, finished the paythrough when they took 60 out leaving me with 40. Well I kept playing and managed to get my balance up to 497 because I won a jackpot. Now I can't withdraw it. Please help

Hello ccaassoonn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why can't your withdraw the balance, what is the reason? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have completed all of the varification steps, but nobody has reviewed it

No, that's the problem. Nobody will do that so I can cash out. I have submitted all of the necessary files.

Hello ccaassoonn,

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Dear ccaassoonn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.