Cafe Casino - La cuenta del jugador fue bloqueada.

Locked my account and won't pay because i don't remember the number I made the account with even though I answered all security questions correctly and sent a picture of my i.d. next to my facr

Dear johnnogo638,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cafe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did the casino close your account? Did you have any remaining balance there? I will be waiting for your reply patiently.

Best regards,

Nick

Dear johnnogo638,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.