Slots & Luck Casino - La retirada del jugador se retrasa.

I won 1900 dollars on my first attempt, but according to the T&C, it was converted to 100 dollars. I requested a cashout and they told me it would take 3 to 5 business days to process. It's been 8 days and every day they come up with a new lie. I've made a complaint to the police and my lawyer will be reporting this casino to the League of Play. Do not trust your money with this establishment. I have everything recorded with screenshots and videos that will be used in the legal proceedings and complaint.

Ganhei um na primeira jogada 1900 dólares, pelos T&C eles foram convertidos em 100 dólares. Solicitei o saque e me pediram de 3.a 5 dias úteis para ser processado. Já passaram 8 dias e todos os dias eles inventam uma mentira. FIz uma denúncia na polícia e o.advohado vai denunciar esse casino na League of play. Não confie seu dinheiro nesse lugar. Tenho tudo documentado em prints e vídeos que serão usados no processo judicial e na denúncia.

Dear OMATHEUSsala,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots & Luck Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you won from a no-deposit bonus?
• Have you made any deposits in the casino?
• Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino DID NOT MET THE DEADLINE for payment and is making up lies every day to avoid making the payment. As it was not resolved, we filed a report with the police and will follow up with a report to the gaming league.

O casino NAO CUMPRIU O PRAZO para pagamento e está diariamente INVENTANDO mentiras para não realizar o pagamento. Como não foi resolvido, registramos uma denúncia na polícia e seguiremos com uam denúncia na liga dos jogos.

We have already sent a report to the American police. We will also file a complaint against Casimo Guru for conniving at.this.type.of crime

Já enviamos.a denuncia a policia americana. Vamos registrar também uma denuncia contra o Casimo Guru por ser conivente com.esse.tipo.de crime

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

In the meantime, kindly respond to the questions I asked above. I'll await your response.

The casino operates without a license, there are several reports of casino misconduct. The casino DOES NOT HAVE A KYC VERIFICATION SYSTEM and never requested it. They gave a deadline of 3 to 5 working days maximum, I'm on the eighth working day. THE CASINO OWN ASSUMES THAT IT MADE ME WRONG and you ask me to wait 14 days? Let them think before inventing this fake term.

O casino opra sem licença, há vários relatos de má conduta do cassino. O cassino NAO POSSUI SISTEMA DE VERIFICAÇÃO KYC e nunca solicitou. Eles deram o prazo de 3 a 5 dias úteis no máximo, estou no oitavo dia útil. O.PROPRIO CASSINO ASSUME QUE ERROU COMIGO e vocês pedem.que eu espere 14 dias? Eles que pensasem antes de inventar esse prazo fake.

I have just sued BCG and the Texas police against the casino. They really are a criminal organization and do not pay the winnings. A criminal case was also registered in the American court. I won't let it go.

Acabo de acionar a BCG e a policia do Texas contra o casino. Realmente são uma organização criminosa e não pagam os ganhos. Averbados também um processo criminal na corte americana. Não vou deixar isso por menos.

This gang asks to resolve the problems with the money they stole through a fake email. We have already contacted the American and Portuguese authorities and BCG to take the casino offline. We obtained the IP of the casino server and discovered that it is a criminal money laundering organization. Even Casbio Guru is in the middle and will be notified within 24 hours

Essa quadrilha pede.para solucionar os problemas do dinheiro que roubaram por um e-mail que é falso. Já acionamos as autoridades Américas e portuguesas e a BCG para tirar o cassino fo ar. Conseguimos.o ip.do servidor do cassino e descobrimos que é uma organização criminosa de lavagem de dinheiro. Até o Casbio Guru está no meio e será intimado em 24h

It seems the email on the casino's website contains a typo for customerservice@slotsandluck.com

Have you contacted the email the live chat suggested? compliance@slotsandluck.com

Please let me know what response you received from the casino, and please share a screenshot of your withdrawal request made in the casino.

They paid me part of what they promised.

Eles me pagaram parte.do que prometeram.

Could you please specify how much the casino paid you?

How much did the casino promise to pay you?

Initially I won 1900. The casino made a deal to pay 100USD and they paid me 80 USD.

They blocked me from all forms of communication, including the telephone.

Inicialmente ganhei 1900. O casino fechou um acordo de mãe.pagar 100USD e me pagaram 80 USD.

Me bloquearam em todos os meios de comunicação inclusive telefone.

If you want, I have the entire transaction documented. They disappeared with the money from my bonus account that was in 1900 and left only 80 dollars. In conversation with the customer service they had to pay me 100usd. This has been defined. But one of the attendants was left to see the possibility of paying by hand for the loss and for all the inconvenience. I tried to contact them but they blocked me on all means of communication, including telephone. Just from the telephone bill, I received a bill of 134 dollars. In other words, in addition to not receiving the correct amount, it will result in a loss on your telephone bill. Now I can't even use the phone anymore due to the blocking that was done.

Please help me to at least recover this amount from the phone bill I just received. I'm very tense, with my father in the ICU and I was hit by the dock. Thanks in advance.

Se voces quiserem tenho toda a tratativa documentada. Eles desapareceram com o dinheiro da minha conta de bonus que eatava em 1900 e deixaram apenas 80 dolarea. Em.conversa xom o atenimento ficaram de me pagar 100usd. Isso ficou definido. Mas um dos atendemtes ficou de ver a ppssobilidade de pagarem a maos pela perda e por todo o transtorno. Tento entrar em contato com eles mas me bloquearam em todos os meios de comunicacao, inclusive telefone. So de conta telefonica, recebi uma fatira de 134 dolares. Ou seja, alem de nao receber o valor correto sai no prejuizo da conta telefônica. Agora nem o telefone consigo mais usar pelo bloqueio que foi feito.

Me ajudem a pelo menos conseguir reaver esse valor da conta telefônica que eu acabei de receber. Estou muito teiste , com meu pai na UTI e levei esse golpe do caisno. Obrigado desde ja.

Just one more detail. Before that I played for ten thousand dollars a month at another casino, if they had at least been honest with me, obviously I would only play there, but they weren't. Help me

So maisnum detalhe. Antes disso eu jogava em decia 2000 dolares mensais em um outro cassino, se eles pelo menos tivessem sido honestos comigo, obviamente eu jogaria so la, mas nao foram. Me ajudem

Please send me the communication with the casino to my email at tomas@casino.guru

I can't send it to you because the casino has blocked me from all communication access. They are criminals and I am already taking appropriate measures

Nao tenho como te enviar pois o cassino me bloqueou de todos os acessos de comunicação. Eles sao criminosos e ja estou tomando as medidas cabiveis

The material I have as prints is with the lawyer, unfortunately he requests legal confidentiality. Thanks for trying to help

O material.que tenho de prints esta com o advogado, infelizmente ele pede sigilo de justica. Obrigado por tentanrem ajudar

Has the casino explained the difference between these amounts?

Could you please send me the withdrawal transaction confirmation from the withdrawal history of your casino account as well as the confirmation of received funds from your phone bill?

Please send this information to my email at tomas@casino.guru

I'll await your response.

Dear OMATHEUSsala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Forgive me for the delay in responding. In the meantime, my father passed away and was away from the internet. I will include here the value of my telephone bill for last month and a printout of the amount received by the casino. Please help me receive this difference. I also included a comparison of telephone bills so you can see the difference in value between December and January, where international calls came.

me Perdoe a demora em responder. É que nesse meio tempo meu pai faleceu e estava afastado da internet. Vou colocar aqui o valor de minha fatura telefônica referente ao mês passado e o print do valor recebido pelo cassino. Por favor me ajudem a receber essa diferença. Coloquei o comparativo das contas telefônicas também para vocês acompanharem a diferença de valor do mês de dezembro e do mês de janeiro, onde vieram as ligações internacionais.

If you don't succeed, I will continue with the team of lawyers who confirmed that I will be able to legally receive the 1900 dollars I won. I will definitely not be at a loss. If you can help me with receiving the amount, let me know and I will give you the current address of my Bitcoin wallet and for the deposit. If not, I'll come back and let you know how the legal process is going. Thank you for your help

Caso vocês não consigam vou seguir com a equipe de advogados que me confirmaram conseguir judicialmente que eu receba os 1900 dólares ganhados. Eu definitivamente não vou ficar no prejuízo. Caso vocês consigam me ajudar com o recebimento do valor, me avisem e passo o endereço atual da minha carteira de Bitcoin e para o depósito. Caso contrário, volto para contá-los como anda o processo judicial. Obrigado pela ajuda

Below is the withdrawal receipt

Segue o comprovante de saque

Good afternoon. My lawyers discovered that the casino was taken offline. As we have everything proven (prints, emails, server ID, internet domain registration) we chose to go to court to receive the 1900 dollars once we were able to identify those responsible for the fraudulent casino. We are already in contact with international authorities to block the assets and money of those involved. I believe that by the end of this week, those involved will be summoned by the police. If you need any information, we are at your disposal.

Boa tarde. Meus advogados descobriram que o cassino foi retirado do ar. Como temos tudo comprovado (prints, emails, id do servidor, registro do domínio na internet) optamos por seguir judicialmente para receber os 1900 dólares uma vez que conseguimos levantar identidade dos responsáveis pelo cassino fraudulento. Já estamos em contato com autoridades internacionais para o bloqueio de bens e dinheiro dos envolvidos. Acredito que até o final dessa semana que se iniciará os envolvidos serão intimados pela polícia. Se precisarem de quaisquer informações estamos a disposição.

Thanks for the update, I am sorry for your loss.

Please note that without any evidence we can't pursue the case. Please share the screenshots you mentioned in your previous posts.

You can share them here or send the information to my email at tomas@casino.guru

Thank you for your help but I will pursue legal action

Obrigado pela ajuda mas vou seguir judicialmente

Remembering that you will also be cited in court

Lembrando que vocês também serão citados na justiça

I am sorry we couldn't help. I wish you the best of luck pursuing the case in court. Feel free to refer to this complaint if you need.

Without evidence we requested the complaint will be closed as rejected. Thanks for your understanding.

Even though we couldn't help you on this occasion, Please do not hesitate to contact us if you run into issues with any online casino in the future.