SpinAway Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

I deposited with Litecoin, but the amount was not credited to my account. The reason for this was that the transferred amount was not the same as the deposit amount. After countless chat contacts and sending confirmations of the transaction and my BCT wallet address, I was assured that my money would be refunded to my BCT wallet. Today I haven't received anything. When I asked the support again, I was informed that the amount must have already arrived and a transaction ID was sent to me. Unfortunately, nothing has arrived and I am just put off and don't get a reasonable answer to my questions. Allegedly I would have been kept up to date, but I have not received any emails (not even in the spam folder) that were always mentioned in live chat.

Ich habe mit Litecoin eingezahlt, doch der Betrag wurde meinem Account nicht gutgeschrieben. Die Begründung dazu war,das der transferierte Betrag nicht gleich mit dem Einzahlungsbetrag war. Nach unzähligen Chat Kontakt und Übermittlung von Bestätigung der Transaktion und meiner BCT Wallet Adresse wurde mir zugesichert ,das mein Geld wieder auf mein BCT Wallet zurückerstattet wird. Bist heute habe ich nichts erhalten. Auf erneute Nachfrage beim Support wurde mir mitgeteilt,das der Betrag schon angekommen sein muss und mir wurde eine Transaktions ID übermittelt .Leider ist nichts angekommen und ich werde nur vertröstet und bekomme keine Vernünftige Antwort auf meine Fragen. Angeblich hätte man mich immer auf dem laufenden gehalten,aber ich habe bis jetzt auch keine Mails erhalten ( auch nicht im Spamordner)von denen im Livechat immer die Rede war.

Dear Amuroso,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you could contact your payment provider? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi,

I made the deposit via a wallet at Bitpanda and the transaction was confirmed, but as already written, money never reached my casino account. I don't know which payment provider will handle the payment at the casino.

Hallo,

Ich habe die Einzahlung über ein Wallet bei Bitpanda getätigt und da wurde die Transaktion bestätigt aber wie schon geschrieben ist nie Geld auf meinem Casino Account angekommen. Welcher Zahlungsanbieter beim Casino die Zahlung abwickeln weiß ich nicht.

Thank you very much, Amuroso, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact Spin Aways Casino and let them know about your issue.

We haven't receive any answer yet. I'm extending the timer by 7 days. If the casino won't respond to us, we will be forced to close the complaint.

The complaint will now be rejected as the casino fail to respond to us. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru