Wildz Casino - La cuenta del jugador ha sido bloqueada.

Hello,

So today I deposited via another payment method or another account, but for an invisible reason I have still blocked my account up to now.

Uploaded all documents or screenshots that are necessary for verification.

It has been "in progress" for several hours but nothing is happening.

When contacting live support I always get an answer, they will make every effort to make it work, but somehow it goes in order.

Thanks in advance.

Hallo,

Also ich habe heute über einen anderen Einzahlungsweg, bzw ein anderen Konto eingezahlt aber aus einem unersichtlichen Grund habe ich bis jetzt mein Konto immer noch gesperrt.

Habe alle Unterlagen,bzw Screenshots die zur Verifizierung nötig sind, hochgeladen.

Seit mehreren Stunden steht dort " in Bearbeitung " aber es tut sich gar nichts.

Wenn den Live-Support kontaktiere bekomme ich immer als Antwort, sie geben sich sicherlich Mühe, das es klappt, aber es geht irgendwie der Reihe nach.

Danke im Voraus schonmal.

Dear Lena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Do I understand it correctly that you cannot withdraw your winnings because your account hasn’t been verified yet? Have you experienced any issue with depositing funds as well? Is your account accessible or it has been blocked? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Lena,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.