MyStake Casino - El jugador deseaba restaurar su cuenta.

Hello, due to a fit I excluded myself from Mystake, I have sent them emails to recover my account and it tells me that it no longer exists. I made another one and it tells me that I am already registered. In summary I want to recover my account to enter again but they do not give me a solution and they do not tell me if in months I will be able to

Hola, por un arrebato me auto excluí de Mystake, les he mandado mails para recuperar mi cuenta y me dice que ya no existe. Hice otra y me dice que ya estoy registrada. En resumen quiero recuperar mi cuenta para volver a entrar pero no me dan solucion y no me dicen si en meses podré

Dear Marianmj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you, especially if you requested the self-exclusion due to a gambling problem.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

So I will no longer be able to enter this casino with my data? Well go. Thank you. Does not hold funds

Entonces ya no podré volver a entrar con mis datos a este casino? Pues vaya. Gracias. No retiene fondos

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.